Refund policy

Cancellation Policy

You are entitled to cancel your order and receive a refund as long as it has not yet been dispatched. If your order has already shipped, please wait for it to arrive before initiating the return process.

Returns & Exchanges

Your satisfaction is our priority. Items in brand-new condition can typically be returned within 30 business days following delivery.

1. Contact our Customer Service team to initiate a return and supply information regarding the item(s) and the reason for the return.
2. Once you receive return instructions from us, ensure the item(s) are repacked in their original packaging.
3. Return the item(s) as per the provided instructions. We will share the return address and shipping details once your return request is accepted. (Please note: Returns made without authorization will not be accepted).
4. We usually process returns within 5 business days after we receive your package.

Return Conditions

You have a period of 30 business days from the date of delivery to decide if an item suits your needs. Kindly reach out to us within this time for any returns or exchanges.

To qualify for a return, the item must be unused and in its original packaging, along with a receipt or proof of purchase.

Please refrain from returning your purchase directly to the manufacturer.

Return Charges

If the return is due to an error on our part (such as incorrect or defective items), a full refund will be issued.

If the return is based on buyer preference (for instance, dissatisfaction with the product or an incorrect size chosen), a complete refund will still be processed.

No restocking fees will apply to returns.

Refunds (if applicable)

After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed back to your original payment method within 10 business days.

Delayed or Missing Refunds (if applicable)

If your refund does not appear, first check your bank account. Then, contact your credit card issuer, as their processing times can vary.

If you continue to experience issues, reach out to your bank. For further assistance, please email us at Support@hobbymagicbox.shop.

Sale Items (if applicable)

Refunds are only available for items purchased at regular price; items on sale are not eligible for refunds.

Exchanges (if applicable)

Exchanges are only applicable for items that arrive defective or damaged. To proceed with an exchange for the same product, please email us at Support@hobbymagicbox.shop.

Delivery times for exchanged items may vary based on location.

Return Address

To start a return, please contact us at Support@hobbymagicbox.shop. We will provide you with the return shipping address upon approval; returns sent without prior authorization will not be accepted.

We are eager to assist you. Please reach out to us at:

Email: Support@hobbymagicbox.shop