FAQs

Take advantage of free shipping and handling on every order from our online store at hobbymagicbox. There are no added costs – we cover the shipping! Our focus is on Pokémon, Pokémon Featured Products, Pokémon TCG | All Products.

Which payment options do you provide? ▼

For a secure and seamless payment process, we utilize Shopify Payments powered by Shopify. Your payment is encrypted, ensuring your safety.

How can I redeem promotional codes? ▼

To apply a promo code, simply input it in the "Discount Code" field at checkout. Double-check that it is correct before completing your order, as entering it after the purchase may not be possible.

Is it possible to track my order? ▼

Absolutely! Once your order has been dispatched, you will receive tracking information through email. This allows you to follow your order until it arrives at your home. Track Your Order

How can I reach out to hobbymagicbox regarding my order? ▼

If you have any questions about your order, our dedicated customer support team is here to help. You can contact us at Support@hobbymagicbox.shop. Please provide your email address and order number for faster assistance.

What is the process to modify or cancel my order after it's been placed? ▼

To modify or cancel your order, please reach out to Customer Service at Support@hobbymagicbox.shop. We will do our best to accommodate your request. Please bear in mind that cancellations may not be possible once an item has been shipped. For additional details, refer to our Refund and Return Policy.

What should I do if my order does not arrive? ▼

If you experience delays or difficulties in receiving your order, please first contact the delivery service to confirm the shipping address. Moreover, providing your phone number can aid in filing a carrier claim to track your package, usually within a week.

When can I expect a refund after returning an item? ▼

After your return is processed, keep an eye on the tracking number for the return. Once the item reaches our facility, we will issue your refund swiftly within 2-3 business days.

Where are the assembly instructions located? ▼

For products that require assembly, instructions are included in the packaging. Should you need further assistance, please reach out to our customer support at Support@hobbymagicbox.shop, and we can provide online instructions for your item.

At hobbymagicbox, we are dedicated to providing outstanding customer service and ensuring you have a fantastic shopping experience. If you have any questions or need assistance, do not hesitate to contact us. Enjoy your shopping!